You need good customer care skills and communicational skills. English will play a key role in the performance of your job. Additionally the ability to be calm and recollected will add to your efficiency. Of course, basic computing skills are a must. If you do not possess some of those skills, you can enrol in a training programme to acquire the skills.

Well, that will work for you. This is actually about meeting a person’s need or serving them with regard to a query. You will also use your knowledge or the skills imparted in your training to be more effective in delivering your service.

Yes English will play a vital role in this industry. But hold it…. Just in case you feel your language skills are not the very best you don’t have to be worried because you will receive training to improve your skills.

The BPO industry is able to deliver its goods due to the advancement in telecommunications and the information industry. Their expertise is used to make BPO a reality. But it stops there. You job may be all about finance or medicine or insurance.

General skills would be necessary though depending on the job specialisation you may utilise chat, internet, email and various other software.

Ay experience will work, more specially if it is customer service related, marketing or even if you love speaking over the phone. But the key is your ability to perform on the job.

Your age is not crucial. It happens most often that young people opt for this as a career. but anyone who feels confident and has a strong constitution can apply and fare well.

It all depends on how you take up this opportunity. Any job can become monotonous and any job can be injected with life and vitality. So it all depends on you and how you perform.